CHALLENGE

Desire to decrease outage durations and improve response times

A number of Trimble Energy customers had a desire to improve how they managed outages by reducing the number of outages, compressing outage duration time, and improve overall outage response and restoration time.

SOLUTION

Trimble Outage Management System optimizes outage management workflows and processes

By implementing Trimble’s Outage Management System (OMS), Trimble Energy customers were able to improve outage management related process and workflows with capabilities to quickly capture outage information, prioritize response, apply switch orders, dispatch crews, safely repair and restore service, all while keeping affected customers informed of outage status. At the core of the Trimble OMS solution is a fully connected utility network model with advanced outage prediction capabilities that enables Trimble Energy customers to reduce outage duration and restoration times and enhance public and crew safety.

BENEFITS

Overall improvement in outage management

- SAIDI/CAIDI scores improved by 20%

- Decreased time to diagnose root cause of an outage by 10 minutes

- Achieved 50% time savings in outage analysis

- Reduced crew routing and drive time

- Reduced outage customer call volume by up to 70%

- Boosted safety and crew morale based on more outage information and confidence in switch status data