At Trimble, it is our top priority to take care of our customers, and we want to ensure that we are prepared to serve you and your organization well in this exceptional situation.
We all are concerned about the impact of the coronavirus epidemic (COVID-19) on the health of our loved ones, businesses and the global economy.
According to the recommendation, we have switched to working remotely and will serve our customers remotely. Our staff have good tools and systems to support this approach. Whenever possible, meetings with our customers and partners will be turned into remote meetings.
Our customer support team will serve you on familiar channels. In the event of a possible illness, we strive to ensure that your service level is maintained by temporarily outsourcing customer support team and customer service responsibilities to our personnel. If such a situation arises, we will work with you to ensure that the new person has the means to meet your service needs.
We will also be able to provide you with more support than usual and train your deputies on a quick schedule.
For all related matters, please contact your Trimble contact persons.
