Electric utilities are facing many challenges. Networks are aging, weather conditions are becoming more extreme, regulator adds pressure for fewer outages, and consumers expect fast communication.
Trimble’s solution consists of an advanced set of tools for monitoring and maintaining switching state of the electrical network on all voltage levels, managing both planned and unplanned outages up to large-scale situations such as major storms, and all the related operation management activities.
The solution enables efficient fieldwork management with mobile solutions ensuring excellent situational awareness. Information flows smoothly between the field crews, control room, and the utility as a whole. In an outage situation, electricity consumers stay informed as the utility is able to provide them with high-quality customer service and outage information that is always up-to-date. With Trimble’s solution for distribution and outage management, utilities stay compliant as well as meet the reporting requirements and financial aspects.
Make use of automation and superior tools to efficiently manage the switching state of the entire electric distribution network from the main supply points down to smart meters.
Gain seamless interoperability with substation automation and advanced metering infrastructure, and powerful, reliable services for distribution network monitoring and operation support. Manage network events such as sustained faults and planned interruptions.
During unplanned outages, facilitate efficient and optimal supply restoration with computational fault location, FLISR (fault location, isolation and supply restoration), extensive trouble call management, and various real-time analyses that help your control room operators to prioritize the faults especially during major downtime.
Take your fieldwork to a whole new level with a modern mobile solution. Allow your field crews to view and even update network data, real-time topology and component properties, and easily navigate to the needed location after dispatching. Keep the control room up-to-date with their DMS, reduce the need for phone calls and even allow the operators to see the real-time location and status information of the field crews for steering fieldwork. Be more prepared even for major outage situations with a possibility to efficiently scale up the organization, making use of both internal and external resources, even in severe field conditions.
Plan upcoming supply interruptions and easily record past events regarding switchings, alarm notifications, exchanging of permits and other safety precautions. Benefit from the in-built automation to produce outage history data and perform accurate outage analyses for direct compensation and outage statistics.
How did they do it?
The 14 weeks was something that I have not experienced from an implementation project before, where it was that smooth. The execution was just phenomenal
Build up external and internal communication services that suit the unique needs of your utility, all synchronized with the real-time distribution status.
Utilize a wide variety of communication services and interfaces, and consult with our professionals to create e.g. services such as an online outage map on your website, SMS and email for notifying affected customers of ongoing interruptions, or a zip-code-based interactive voice response (IVR) on your outage hotline.
Whatever your communication channel, get the real-time outage situation updated automatically from the DMS. In addition to informing your customers at the beginning of an outage, keep them up-to-date with estimated restoration times, outage causes, and other useful information, and let them effortlessly know once the power is back.
Customized to a Utility specific needs:
- ONLINE OUTAGE MAP
- EMAILS
- SMS
- IVR
