Improve customer service by enabling feedback via smartphones, email and website feedback service 24/7. Time-stamped feedback submissions can be easily tracked and assigned to the right feedback receiver in the utility. At the same time, the customer and other stakeholders are kept informed. This single system for receiving, processing and managing feedback improves customer service quality, increases customer service efficiency, and reduces response times.
Our e-service solution allows you to share plans and solicit feedback on projects and public activities. An integrated map functionality makes it easy to submit feedback with the location accurately marked. This enables better service efficiency. Also, a feedback archive consisting of published feedback and responses is created.
When a utility customer submits feedback, they can see that someone has already reported the issue and that it has been responded to. To improve communication, there is a response library of frequently asked questions. As all feedback received is stored in the system, the utility can analyze the content, subject and volume of feedback.
- Available 24/7
- Share plans and solicit feedback
- Process feedback and respond
- Asses feedback by project, user, feedback type, and department
- Geospatial analysis and visualization
- Automated creation of feedback archive for analysis and statistics
- Easily document service requests and responses
- Improve customer services quality and efficiency
- Improve allocation of resources and reduce number of customer inquiries
- Improve collaboration with organizations e.g. contractors
- Eliminate errors and duplicate submissions
