CHALLENGE
Since outage duration and restoration times taking longer than desired
Elizabeth Illinois-based Jo-Carroll Energy wanted both to improve their ability to respond to outages and to repair and restore service for their residential and commercial customers as efficiently as possible.
SOLUTION
Trimble Utility To Go enables overall improvement in outage management
By implementing the Trimble Utility To Go (UTG) mobile application with Trimble’s Network Information and Distribution Management System, Jo-Carroll Energy was able to optimize their workflows around outage management by providing crews detailed network and outage information at their fingertips in the field, day or night, 24 hours a day. As opposed to previous paper-based processes and maps, Jo-Carroll Energy operations staff and field crews can now more easily access detailed outage information in the office and field, compress the time it takes to diagnose an issue, and safely repair and restore power to their affected customers.
BENEFITS
20% Overall Improvement in SAIDI/CAIDI Scores
- Improvement in outage duration and restoration times by 20%
- Decreased time to diagnose root cause of outage by 10 minutes
- Crews saving 10-15 minutes per job vs. processes using paper maps
- Improved outage situational awareness in the office and the field
- Improved safety and crew morale based on more outage information and confidence in switch status data
