Ulkoinen häiriöviestintä
Lähettänyt kira.kareinen@… Ma, 25.10.2021 - 09:45
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Jakelun häiriöistä tiedottamisen tulisi olla nopeaa ja täsmällistä. Tiedotustarpeita asiakkaille voi olla myös virka-ajan ulkopuolella ja maastossa.

Ulkoinen häiriöviestintätyökalu jakelun häiriöistä on suunnattu työnjohdolle, päivystäjälle ja asiakaspalvelulle. Se on käytettävissä toimistolla omalta työasemalta tai maastosta tabletilla tai puhelimella. Käytettävissä on eri viestintäkanavia tarpeen mukaan: henkilökohtainen tekstiviestitiedotus loppuasiakkaille ja/tai julkinen internet-karttapalvelu häiriöistä loppuasiakkaille ja medialle.

Häiriöviestintätyökalu tukee kaikkia yhtiön tiedotustarpeita, kuten tiedottamista tulevista keskeytyksistä (ajastetut tiedotteet), laatuhäiriöistä ja äkillisistä keskeytyksistä maastosta venttiillien tilojen mukaan.

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Ovatko viestintäresurssit rajalliset? Tiedot eivät välity maastosta toimistolle?
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Tilannekuva vesilaitoksille

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Tutustu myös muihin tilannekuvan moduuleihin
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Käyttö ja kunnossapito työnjohdolle

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Sisäinen tiedonjako

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Vuotojenhallinta vesihuoltolaitoksille

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Haluatko tietää lisää?
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OTA YHTEYTTÄ
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Ulkoinen häiriöviestintä
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Ulkoinen häiriöviestintätyökalu jakelun häiriöistä työnjohdolle, päivystäjälle ja asiakaspalvelulle toimistolla tai maastossa.
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Tiedota sidosryhmiä jakelun häiriöistä

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